Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Account information (name, email, password)
• Practice information (clinic name, address, phone)
• Client and patient data entered into the system
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including:

• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

3. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit and at rest.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting support.

5. HIPAA Compliance

While we implement strong security measures, PIMS.vet is not currently HIPAA certified. Veterinary practices should ensure they comply with all applicable regulations in their jurisdiction.

6. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data hosting (Supabase, Vercel).

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@pims.vet
Address: PIMS.vet Privacy Team